RETURNS & EXCHANGES
Exchanges and returns are accepted within 15 days of receiving your order at home. We only accept exchanges and returns on designs per size and without modifications.
You can change your order for another size, model or you can request a full refund for your dress (shipping costs are not refundable) .
Orders canceled before home delivery will have a bank processing fee of 3% of the order amount. That is, if you place an order and want to cancel it, we will not assume the bank management costs. 3% for the transfer made will be deducted from the refunded amount.
To do this, contact our team at +34 644 176 632 or at contact@augurosempre.com and we will tell you how to proceed.
Is very important Before purchasing your design, check its sewing time to ensure that it arrives on time for your event. All designs are made to order, either by size or to measure, except for the designs in the selection. IMMEDIATE SHIPPING or OUTLET .
Returns are not effective until receipt of your design at home or 24 hours after ordering your design (sewing cancellation that carries a 3% bank management fee surcharge).
If you want a custom design but want to try it on first, you can order it by size and then we will pick it up for you to make any modifications or adjustments you need after that first try on.
For exchanges and returns you must contact our Customer Service team ( contact@augurosempre.com ) to organize the return of your item. Once confirmed, we must receive your item within 5 days of communication, return costs (shipping the return package) are the responsibility of the customer.
We subject all our designs to extensive quality control before leaving our offices. We take detailed and general photographs of each one.
It is because of that:
Items must be in their original condition without traces of makeup, marks and stains , and must not have been used, altered or washed . Any labels must remain in place and of course there must be no No tears, rips or similar misalignments . We suggest that all items be tested as soon as they are received to ensure that you can exchange the items within our specified time period. Please put the dress on after showering to avoid contact with moisturizer, deodorant or makeup. Also, try your dress on clean, carpeted or tiled floors to avoid dirtying the floors.
All items will undergo further quality control upon return. Exchanges or returns are only available after items have passed quality control. If for any reason your item does not pass quality control, The dress cannot be exchanged or returned under any circumstances .
- Damaged or defective products: If the product arrives at your home damaged or with any defects, we will replace it with the model in perfect condition.
- Policies for products in good condition but that the customer wants to return: you can change your order for another size, model or for a refund.
- Refund process: contact our team through the email address contact@augurosempre.com or through our telephone number 644176632.
- Time to start the refund process: you have 15 calendar days to make the exchange or return.
- Our design review period once received at our facilities is 10 business days.
- If your package is detained by customs, the associated costs are the responsibility of the customer. In case of returns and exchanges, we will advance that money and deduct it from the price of the dress. For example (if your returned package arrives with €50 customs fees, we will deduct that amount from the dress in the return).
- Cost associated with the process: Shipping costs are non-refundable.
- How to start the refund process: contact our team through the email address contact@augurosempre.com or through our phone number 644176632.
- How long (maximum number of days) does it take, from when the process begins, until it becomes effective: for exchanges for another model or size, the time is 2 months for guest dresses and 4 months for wedding dresses (the times sewing patterns are specified in the design information). For refunds, it depends on the payment method you used, with bank card, transfer or payment in installments with Scalapay, refunds are made in a maximum of 5 business days. If your payment method is through Paypal or Amazon Pay, refund times take between 5 to 15 business days.
The main right of a consumer who has bought or contracted something that they have not been able to see or try directly (that is, from a distance) is that of “seeing or trying” for a reasonable period of time, during which they can back out if the product or service does not meet your expectations.
The current Consumer Protection Law (2007, amended in June 2014*) grants consumers who purchase remotely via the Internet, telephone or catalog a minimum period of fourteen calendar days to withdraw from the purchase without having to plead anything. nor suffer a penalty ( right of withdrawal ).
If the employer has not complied with the duty of information and documentation regarding the right of withdrawal, the period for its exercise will end twelve months after the expiration date of the initial withdrawal period, counting from the time the contracted good was delivered or would have entered into the contract, if its purpose were the provision of services.
As a responsible company, we recommend that our customers be duly informed of these laws in their future online purchases to avoid being victims of fraudulent or counterfeit purchases . Defend your right as a consumer and demand these policies from online businesses that do not comply with them.
• Royal Legislative Decree 1/2007, of November 16, which approves the consolidated text of the General Law for the Defense of Consumers and Users and other complementary laws (articles 68 to 79).
• Law 3/2014, of March 27, which modifies the consolidated text of the General Law for the Defense of Consumers and Users and other complementary laws, approved by Royal Legislative Decree 1/2007, of November 16 .